Reach Standard Onboarding Program

Content
9 modules

Rating

Instructor
Gustavo Gonzalez

Released
21 Aug 2019

Price
Free

Description

Reach Standard is an intuitive Patient Relationship Management (PRM) tool, providing pre-loaded automated marketing campaigns enabling you to better retain and reactivate patients, as well as boost your practice’s online presence. In this 30-minute course, you'll learn how to enable and manage Reach Standard for your clinic. We've even included our best practices around managing your Net Promoter Score® (NPS). 

Technology Recommendations

  • For the best experience, we recommend taking this training on a laptop or desktop computer, preferably with a large monitor.
  • Google Chrome is our suggested browser.
  • Go Full-Screen. Use the F11 key to enable full-screen mode. Use the ESC key to exit. This helps you maximize your screen size, assisting with smaller font sizes inherent in the application.
  • If you choose to take this course on a tablet (not recommended), use the spread and pinch gestures to zoom in or out for precise clicks/taps with the touch interface - especially important for the simulations.

Starting & Navigating the Course

Click the Start button in the upper right corner to begin.

Use the Prev and Next buttons to make your way through the course.

Some modules require you to click the Start button to launch.

1.
Reach Standard Overview
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2.
Campaigns: Measure the Experience
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3.
Campaigns: Generate Online Reviews
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4.
Campaigns: Engage with Active Patients
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5.
Campaigns: Re-engage Past Patients
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6.
Engagement Dashboard
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7.
NPS - Net Promoter Score®
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8.
NPS - Detractor Management
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9.
Patient Integration & FAQs
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